There are just too many messages for me to respond to all of them personally, but I will answer a few questions in this space every month.
Q: I have read that you believe in trusting people to perform their duties at a high level and giving them a great degree of autonomy, and that those beliefs have been key to both Virgin’s creation of new businesses and its tremendous overall success. I know from my own experience that the average employee works less efficiently for someone else’s company than when in business for himself. How do you manage to achieve the opposite?
A: One of the key skills I learned as a young businessman was the power of delegation. That was prompted me to bring in strong managers to build the Virgin companies, which allowed me to focus on our latest ideas and projects, and on finding the next businesses to start up. Along with my ability to listen to other people and to realize when their suggestions are better than my own, this has helped me to attract and retain the excellent people on our team.
Our people are creative and innovative and, above all, they have a great sense of fun. If I set them challenges, keep encouraging them and create a dynamic environment, I find that people will always work hard.
Q: Do you lay out a detailed strategy for accomplishing every one of your aims, or do you mainly follow your intuition and react according to the situation?
A: I research new ideas very thoroughly, asking a lot of people about their experiences and for their thoughts. But on many occasions I have followed my intuition – you can’t make decisions based on numbers and reports alone.
It’s important to have the courage to follow through on a project if you truly believe it’s worth pursuing. We all have an intuitive sense of what’s best – follow it! This approach has made a great difference in my life and has never let me down.
Q: Virgin operates in various sectors. How do you manage to focus your attention solely on the project you’re working on? Do you start a new project only when the previous one is launched or you develop several ideas simultaneously?
A: At Virgin, we are always working on several different projects simultaneously, all in various stages of development, and with employees based in many different countries. This is what keeps the brand fresh and exciting. We have teams in each sector that focus on the ventures in their area; this allows us to work on a number of new projects at the same time. In the last few months we have invested in a U.K. health business, launched Virgin Mobile in Qatar and Virgin Bank in the U.K.
My senior management team, led by CEO Stephen Murphy, keeps everything moving along. My role allows me to dive in and out of situations, ensuring we keep challenging the orthodoxy in every sector we’re competing in.
Q: Do you ever lose faith in a particular project? Do you ever have doubts?
A: No, not at all. I like to remain positive. A huge part of building a business is about taking risks that may or may not work out. You need to be resilient and confident – but not overconfident.
I learned two things about new ventures early on. First, limit the downside and control the risks. For example, when I started our airline, I made sure I could give our plane back to the manufacturer if things did not work out. Second, it’s important to change tack quickly if things do not work out. Never be too proud to say you got it wrong and move on to the next idea.
Q: Do you believe that every person has a task to fulfill in life? If yes, have you already fulfilled your own?
A: I am not sure about everyone’s having a mission in life, but I do feel you will do better if you follow your passion and work at something you really enjoy.
Over the last 40 years, I have been able to focus on building Virgin. It has been a great journey and I have made some wonderful friends. I definitely don’t feel I have accomplished everything I want to. I’m spending a lot of time on issues such as climate change, peace and health through my foundation, Virgin Unite. This has given me a great sense of purpose.